Frequently Asked Questions
Everything you need to know about your Mystery Pokemon gear.
How long does shipping take for my order?
Standard domestic shipping typically takes 5-7 business days, while international orders may take 10-15 business days depending on your location and local customs processing.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn and unwashed clothing items. Please ensure all original tags are attached to be eligible for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide. Our apparel generally follows a standard athletic fit, but we recommend measuring a favorite shirt at home to compare against our chart.
Are your products officially licensed?
Yes, all Mystery Pokemon apparel and accessories are 100% officially licensed, ensuring high-quality designs and authentic merchandise for every trainer.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my package once it has shipped?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.