Returns & Exchanges
At Mystery Pokemon, we want you to be completely satisfied with your trainer-inspired apparel; if your gear isn't the perfect fit, you can return or exchange eligible items within 30 days of delivery. All items must be in their original, unwashed condition with tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Gear
Place your items securely in the original packaging and include the packing slip provided in your returns portal confirmation.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 7 business days.
Receive Your Refund
Once our team inspects your return for quality assurance, we will process your refund or exchange within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing